Operations
Our comprehensive operations management ensures 24/7 security coverage with advanced monitoring systems, qualified personnel, and rigorous quality controls.
Central Monitoring System
Our designated and secured 24-Hour Operations Command Centre functions as the nerve center of our SecureOne Operations. It ensures round-the-clock supervision and immediate contact-ability for all deployment sites across our operations.
Services Provided by OCC:
- Daily call checks with all on-duty officers to ensure presence, alertness, and compliance with SOPs
- Live monitoring of CCTV, access control systems, and site communications via a centralized management platform
- Real-time incident reporting and escalation protocols, enabling rapid deployment of ground support or emergency services
- Integrated communications systems (radio, VoIP, mobile, and SMS alerting) for seamless coordination
- Visitor and shift tracking software to monitor assignments and ensure accountability
Infrastructure:
With robust IT infrastructure, redundant power backup, and secure access protocols, the Command Centre plays a critical role in ensuring our service excellence and operational continuity.
Specifications of Security Personnel
Our security personnel meet the highest industry standards with proper certifications and extensive experience
Security Supervisor
- Minimum experience of 2 years in the industry
- Physically, mentally and medically fit
- High level of initiative, independent, meticulous and able to adapt to pressure
- Knowledgeable in managing emergency situations
Senior Security Officer
- Minimum experience of 1 year in the industry
- Physically, mentally and medically fit
- Knowledgeable in managing emergency situations
- Ability to assist SS as required
Security Officer
- Physically, mentally and medically fit
- Team Player
- Ability to assist as required
Checks and Balances
Comprehensive quality assurance measures ensuring operational excellence and accountability
Attendance & Monitoring
- All Security Personnel reporting for work will have to login their attendance via iRep. This system will be monitored by the Operations Command Centre.
- Controllers will give timely updates on manpower to situations to the Operations in-charge.
- Operations in-charge will then carry out their daily manpower shortfall coverage.
- Shortfall coverage timing is kept at 2 hours max.
Site Visits & Inspections
- Regular site visits by Operations in-charge with documental proof of site visits.
- Regular silent hour checks by Operations Command Centre
- Quarterly execution of "intrusion checks" on sites to test on security personnel alertness and reaction time
- Monthly meeting with clients to discuss on operational feedbacks.
Employee Retention Programs
Comprehensive programs to attract, retain, and develop our security personnel
Birthday Vouchers
Personalized birthday vouchers to show appreciation for our team members
Performance Incentive
Reward outstanding performance with monetary incentives and recognition programs
Annual Wage Supplement
Annual bonuses and wage supplements to reward loyalty and commitment
Work-Pro Scheme
Government initiated Work-Pro Scheme for continuous professional development
Career Progression
Emplacement Program - Career Progression opportunities for advancement
Feedback System
Established guidelines for appraisal, coaching and feedback
Operational Planning Timeline
Structured approach to contract implementation and staff deployment
Official Short-listing and Selection of Staff
Comprehensive screening and selection process to identify the best candidates for the contract
Induction at SecureOne HQ
Comprehensive orientation and training at our headquarters to familiarize staff with company policies and procedures
External Trainings
Specialized external training programs to enhance skills and certifications
Orientation Briefing for Staff
Final briefing and orientation sessions to prepare staff for deployment
Official Takeover
Full operational control and responsibility transfer
What Our Clients Say
Hear from businesses that trust SecureOne for their security needs
"SecureOne has been our trusted security partner for over 5 years. Their professionalism and reliability give us complete peace of mind. Highly recommended!"
"The team at SecureOne understands our security requirements perfectly. Their integrated command centre services have significantly improved our operational efficiency."
"Excellent service and professional approach. SecureOne's security consultancy helped us identify and address potential risks we hadn't considered."